We Take Care to Work With You
Finances are always an issue – at Essenmacher Family Dental we understand this. That’s why we take great care in estimating dental costs for our patients. After being presented with a diagnosis and treatment plan, patients often feel overwhelmed. In most cases, patients have questions about finances and insurance coverage. We have team members that help patients understand their insurance benefits – we do this in a comfortable, private environment where the patient is encouraged to ask questions.
We Verify Insurance Before the First Visit
At our practice, patients can expect that we verify insurance eligibility and benefits before their first dental visit. If there is any part of their appointment that is not going to be covered, we contact the patient and discuss it. Our patients really appreciate this proactive approach because it empowers them to make decisions about their appointment and finances.
Upon receiving a detailed treatment plan, a team member sends a pre-authorization request to the dental insurance company for the procedures listed. We then receive a response from the insurance company indicating the patient’s estimated payment responsibility and the insurance company’s estimated payment. Many times this process can be accomplished during the patient’s visit and the patient will leave here knowing what their out-of-pocket expense is going to be.
In other cases when the pre-authorization cannot be received the same day, we contact the patient by phone, upon receipt, to discuss the results of the pre-authorization. Again, this enables the patient to budget and plan their treatment and prevents an unexpected expense.
We often discover that patients are unaware of the details of their policy. Our team members are happy to discuss policy details, for example: in or out of network, deductibles, annual maximums, and frequency limitations. Our patients are well informed of these details after visiting Essenmacher Family Dental.
Contact Our Albuquerque Office
If you have any questions about your dental insurance plan, payment options, or about our practice, don’t hesitate to contact us. A friendly member of our team can help answer all your questions.